Returns & Refunds

Refund & Return Policy

At Photonence, we maintain strict quality standards for all our products. Please note that all purchases made on our website are final, and we do not offer returns, refunds, or exchanges once a product has been purchased.

No Return / No Refund

Once an order is placed and successfully processed, it cannot be cancelled, returned, or refunded under any circumstances. We request customers to carefully review product details before making a purchase.

Damaged or Incorrect Products

In the rare case of receiving a damaged or incorrect product, customers must notify us within 48 hours of delivery with valid proof (images or videos). After verification, Photonence may offer a replacement at its sole discretion.

Order Cancellation

Orders cannot be cancelled once they are confirmed and processed.

Liability

Photonence shall not be responsible for any damages resulting from misuse, improper handling, or incorrect application of the products.

Changes to Policy

Photonence reserves the right to modify this policy at any time without prior notice.

Contact Us

For any concerns or queries, please contact Photonence through the official website.